Menopausal skin often experiences reduced oil production, leading to dryness and loss of elasticity. Our products are scientifically formulated with ingredients like hyaluronic acid, niacinamide, and natural oils, which are known to enhance hydration, improve elasticity, and support the skin's barrier function. However, results may vary based on individual skin types and conditions. We recommend consulting with a dermatologist if you have specific skin concerns.

Our products, enriched with ingredients like niacinamide and natural antioxidants, can help address age spots and fine lines by promoting skin regeneration and improving texture. Niacinamide is known for its ability to reduce the appearance of skin blemishes and signs of aging. However, for specific concerns like deep wrinkles or significant hyperpigmentation, our products may serve as a complement to more targeted treatments. It's always advisable to consult a dermatologist for personalized advice.

For optimal results, we recommend following one of our routines available on our Routines page.

While our products are designed with sensitivity in mind, everyone's skin is unique. Ingredients like ceramides and natural oils are generally well-tolerated, but reactions can occur, especially with active ingredients like AHAs. We recommend patch testing new products and discontinuing use if irritation occurs. Consult a healthcare provider if you have concerns about product compatibility with your skin.

Our products are formulated based on dermatological research indicating the effectiveness of certain key ingredients in improving skin hydration and elasticity. Clinical improvement in skin texture and hydration can generally be observed within a few weeks of regular use, although this timeframe can vary. Remember, individual results may differ, and long-term use is often necessary for sustained benefits.

Select products based on your primary skin concern. For hydration, opt for our Hydration Kit. If exfoliation is needed, the Hydration+Exfoliation Kit may be more suitable. For comprehensive care, choose the Complete Wellness Kit. It's important to understand that while our products are designed for menopausal skin, everyone's skin is different. Always start with a small amount to test how your skin reacts, and consult with a healthcare professional if you're unsure about product suitability, especially if you have pre-existing skin conditions.

We prioritize ethical practices in our production process. All our products are cruelty-free, meaning we do not test on animals at any stage of product development. However, not all products are vegan, as some contain ingredients like emu oil or tallow. We clearly label our vegan products for customers who prefer plant-based options.

The frequency of use for Elixir of Skin products varies depending on the specific product. Generally, daily use is recommended for products like our Moisture-Rich Body Wash and Hydrating Restorative Body Serum to maintain hydration and skin health. Exfoliating tools and products, such as our body scrubs, are best used 1-3 times a week, depending on your skin’s tolerance. For the most accurate and personalized advice, refer to the usage instructions on each product and consider your skin type and needs.

Most Elixir of Skin products are safe to use during pregnancy and postpartum. However, we advise consulting with your healthcare provider before starting any new skincare routine during these times. It's particularly important to check on products containing certain essential oils or active ingredients, as some may not be recommended during pregnancy or while breastfeeding.

Elixir of Skin prioritizes fast shipping. We ship your order the next business day from Ottawa, Ontario. Depending on your location, delivery typically takes 3-5 days. We select the fastest shipping option available to ensure you receive your products promptly.

Shipping fees for Elixir of Skin products are dynamically calculated based on your order and location. However, we offer free shipping on orders over $100 CAD, allowing you to enjoy our products without extra shipping costs on larger orders.

We have a customer-friendly 30-day return policy. If you're not completely satisfied with your purchase, you can return it within 30 days of receipt. We make it easy and convenient by not charging any return shipping fees.

If you choose to return a product within the 30-day window, you'll receive a full refund. Our goal is to process refunds promptly, ensuring a hassle-free experience. We strive to make our refund process as straightforward and customer-centric as possible.

In line with industry standards, if you receive a damaged or incorrect item, please contact our customer service team immediately. We will guide you through the return process and ensure that you are sent a replacement or offered a refund, as appropriate. Our aim is to resolve such issues swiftly to your satisfaction.

Currently, Elixir of Skin offers shipping within Canada and to the USA. We strive to provide our customers with prompt and efficient delivery services. For orders outside of these regions, we are exploring options to expand our shipping capabilities and hope to offer international shipping in the future. Stay tuned for updates on our website and social media channels.